WHAT IS IT ALL ABOUT

Year-round sunny climate, friendly ambience, intense heritage, contemporary splendor and a youthful population mean Dubai boast all the trump cards. Home to the world’s tallest building Burj Khalifa and magnificent seven-star hotel, Burj Al Arab, Dubai is exceptional for its both ancient and modern architecture, historic streets, natural creek, and a plenty of breathtaking parks, gardens, and beaches. The package comes with a 4G SIM Card pick up when you are at the airport to stay connected with your family and friends.Depending upon the time of your visit, you can also partake in a host of events – the significant being Dubai Shopping Festival – the 32-day long extravaganza exclusively designed for shopping, fun, and leisure. 

ADDITIONAL INFO

Why should I make a booking with you?

We are a professional destination management company with more than a decade’s experience in the industry. But that’s not alone the reason which makes us a sought after choice for all kinds of travel services. Find below more: 

    - An ISO certified company 

    - The proud winner the Certificate of Excellence Award from TripAdvisor 

    - Easy booking via user-friendly online booking portal, exclusive Mobile App, or even by telephone or email 

    - Highly secured and flexible payment options 

    - No hidden fee

    - Professional work team with exceptional product and service knowledge 

    - Personalized services according to your budget and preferences

    - Physical presence in major touristic destinations 

    - Most of our tour products and travel services are accompanied by Best Price Guarantee

    - Availability of a dedicated client support system on a 24/7 basis

 

How can I make the Payment on your Website & is it Secure?

You can make the payment online using a valid Debit Card or Credit Card. With all payments being processed on a highly advanced and protected payment gateway, we guarantee you utmost safety in terms of money transactions.  

 

When will I receive the voucher after the payment is done? 

As soon as your booking is confirmed and the payment is done, we’ll issue a voucher immediately and send it to you through email. 

 

Will I get a reference number for my booking? 

You’ll get a unique Booking Reference Number, which can be easily located in your booking voucher. Your Booking Reference Number typically begins with RT, followed by the reference number.  

 

For tours inclusive of transfers, do you offer to Pick up Service from any place? 

We offer round-trip transport for all tours inclusive of transfers. Pick up and drop off is mainly provided from centrally located hotels in City Center Areas in the particular City where the Tour is conducted from.

 

Do you provide tickets attractions in the Country?

Yes, we do offer flexible passes and tickets if its listed on our website. The Tickets depend in the form of eVoucher or a Hard copy as per the guidelines of these Attractions. 

 

Can I produce an eVoucher at the time of my Tour?

Yes, you may produce an eVoucher at the time of your tour. However, it’s mandatory to carry a hard copy of the ticket or voucher when you visit a theme park or a popular landmark in the country. Without a valid voucher or ticket, your entry may be sometimes restricted. It is equally vital to ensure that you bring all relevant documents by way of ID proof (as required) for your tour. 

 

How long will it take for the refund of my canceled tour?

This largely depends on the cancellation policies of your tour. However, some Tours are governed by Third Party Contracts and are liable as per third party policies. Normally it may take 7 working days.

 

Is it possible for me to change or postpone the travel date once the booking is done? 

Yes, it’s possible to make amendments in your travel arrangements. But make sure that you send us an amendment request and get it confirmed well in advance of your travel date. Also, please be informed that amendments will be accepted only in accordance with the respective tour’s terms and conditions. 

 

Can I book multiple tours at a time?

Yes, our easy to navigate website offers the flexibility to book multiple tours at a time online. Create the first tour by visiting the respective tour page and clicking ‘Book Now’. You’ll be redirected to the ‘Review Order’ page, where you can use the ‘Continue Shopping’ option to return to the tour listing page and make a further selection of tours. Repeat the same procedure until you’ve made all tour choices. Now click ‘Proceed to Checkout’ to add pertinent details and subsequently make payment.

 

Do you offer a selection of Hotels on your Website for Packages?

Yes, we do offer the selection of Hotels on our Website. You get multiple options for the Hotel selection according to the Star category. All you need to do is you just need to select an option of Hotel according to your requirement.

 

Should I reconfirm my booking before the travel date? 

No reconfirmation of booking is required. Nevertheless, the booking of certain tours is subject to availability. In such a case, our Sales Representative will send you an email, clearly detailing the entire options about the tour availability, and book the tour or tickets according to your convenience. 

 

Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do? 

Use the convenient tour filter options seen on the tour listing page to easily narrow down your search by tour type, name or even price range. You can also make your search more specific by directly entering the name of your preferred tour activity in the given field on the listing page’s left-hand side and then clicking the search icon. 

 

Upon making the reservation and payment, how will I confirm whether or not it has been received by you? 

As soon as we receive your payment, you will receive Confirmation email acknowledging your booking is Confirmed and you can download your tickets or Voucher from Booking Admin Panel. 

 

How can I share my experience with you?

Simply follow this link to rate us or give feedback of your experience with us. We’d be delighted to hear from you and improve our services accordingly. 

USEFUL INFORMATION

Seating arrangement for all transfers are as per the availability & our tour manager allows it.

The pickup/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.

Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.

The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.

Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.

We recommend carrying sunglasses, hats and sun protection cream.

Private Transport can be organized on request for all tours.

Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.

No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.

An adult must accompany children from 3 to 12 years in the water in any of the water activities

On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.

Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.

Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.

Littering is a punishable offense and offenders may face penalties in the form of fines.

Smoking inside public areas is not allowed.

Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.

We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.

No refund for partly utilized services.

Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.

If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

TERMS & CONDITIONS

We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

Unused inclusion in a tour package is non-refundable. 

Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

Coupon Codes can be redeemed only through online booking process.

We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.